I noticed that for some out-going email we are not able to change from email address like the following:

  1. Approver notification email from approval process.
  2. Assignment notification email from Assignment Rule.

I do not have any option to update it.

Any idea about the possibility of changing this? or can not we do that?

1 Answer 1


for the Assignment rule there is a way to change the from email address instead of having only [email protected].

uncheck 'Send Case Notifications from System Address' in support settings, then it will use Automated Case owner users email address. this is an organization wide, not specific to particular assignment rule.

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