Default max max number of digits for phone number field in my marketing cloud is 9. How can I change it?

Similarly, if I try to add a facebook (?) account, it doesn't accept the account whose currency is in INR (Indian Rupee). How can I fix?

1 Answer 1


The field size for Phone Data Extension field is 50 characters:

Phone field type

Hence I don't recognise the limitation of 9 characters you mention. Be aware, that phone numbers should be stored with country code + phone number. E.g. for DK country code is +45 and the phone numbers are 8 digits. Hence it should be stored in following way: 4512345678 which I have done before, and never faced the 9 digit limit.

  • Hi. Thanks for your answer. Actually I have created a data extension (with a phone no. field) and trying to create a record in it. If I enter a phone no. of 10 digit starting with any digit except 1, it gives error 'review your data and ensure the validity of all provided values.' while saving, however If I start the number with 1, it allows me to save the record with 10 digit number. Commented Dec 18, 2018 at 15:47
  • Is this a Shared Data Extension? In that case, you might be seeing the issue described here: success.salesforce.com/issues_view?id=a1p3A0000008gY4QAI Commented Dec 18, 2018 at 16:05
  • No, it's not shared extension. Commented Dec 18, 2018 at 16:20

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