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I send a email to all my contacts, when customer open mail at that time report,html email status is showing number of opened--1 time, if customer is open more that 1 time at that situation the number is not updating may i know what i have to do

my images My Report

enter image description here

My Html Status

enter image description here

if customer open mail more than one time the mail at that situation also it showing     times of opened only 1..

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The email tracking system depends on a hidden image file embedded in the email. If this image file is cached (some clients cache downloaded assets), it will not show as being opened more than once. To test this, try opening the same email on more than one computer; it should show muliple "open" counts.

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  • i am sending just text not more that .
    – Sathya
    Jan 15, 2014 at 12:13
  • i am not sending any imagefile in that mail, i am sending just text..
    – Sathya
    Jan 15, 2014 at 12:18
  • @Sathya Correct. When you send an HTML email, it includes a hidden image, supplied by the system.
    – sfdcfox
    Jan 15, 2014 at 12:18
  • how can i resolve my problem if same mail is open on same computer more than 1 time how count will be increment.
    – Sathya
    Jan 15, 2014 at 12:24
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    @Sathya It depends on the recipient's computer settings. You cannot bypass their computer settings.
    – sfdcfox
    Jan 15, 2014 at 12:27

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