I am trying to display Cases on my console application support page. Also, when a user replies on a Case from my application I want to display it on sales force UI( as CaseFeed or CaseComment or anything), so that support team can have a look and can give response , which in turn will be displayed on my application support page. How do I manage this communication between sales force UI and my console app for a Case?

I tried CaseFeed ,CaseComments and email to case but they didn't work out for me.

CaseFeed : I can select CaseFeeds with FeedComments for a case but as per API creating or upserting CaseFeed is not possible. So I can't create a new CaseFeed when a user replies to a Case from my application.

CaseComment : CaseComments are not suposed to have comments under it so I can not manage communication between support team and user.

Email to case : creates a new EmailMessage which can't have comments under it. so its not useful to manage communication.

Am I doing something totally wrong? What's the generalized way of integrating salesforce with your application support page?


That's precisely what Web-to-Case is for. Ensure that you have the right permissions as listed here. Then go to

Setup | Customize | Self-Service | Web-to-Case

and follow the steps to generate the HTML code that you can use on your web application support page.

  • Thank Gaurav. How to manage the communication, after Case has been created? I mean can customer and support team put comments on a Case or is it supposed to be totally email based?
    – frank
    Jan 16 '14 at 23:56

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.