Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?

Do i need to enable any of the setting at user level to raise a case.

1 Answer 1


You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.

  • Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
    – user5558
    Dec 9, 2018 at 0:29
  • @user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
    – sfdcfox
    Dec 9, 2018 at 1:29

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