when using a sender profile with "xyz® (abc) communications" for the from name, the part in parenthesis is being kicked out when sent to outlook so i just have "xyz® communications"

I have tried dynamically pulling it in from a data extension as well as using the html code for the symbol but still nothing. I know its a problem with the registered symbol in outlook because when i take it out "(abc)" appears again.

Any help would be great. again this is only in outlook

  • it works on Gmail and any other email provider? Commented Dec 5, 2018 at 20:44
  • yes, the full from name is showing up with all other providers "xyz® (abc) communications".
    – LD Jewell
    Commented Dec 5, 2018 at 20:45
  • 1
    It looks more like outlook issue and not something related to marketing cloud Commented Dec 5, 2018 at 20:46


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