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The criteria are to create a workflow rule when Status (Picklist field) change to value (Delivered ) and ( Confirmed) then the email will be set and for which I am using email alert.

below is the rule criteria:

AND(ISCHANGED(KNDY4__Status__c ) , 
OR( ISPICKVAL(KNDY4__Status__c ,'delivered '), 
ISPICKVAL(KNDY4__Status__c, 'confirmed') ))

I test this and email alert only works when i change status to confirmed but not with delivered .

Do let me know is this correct or not ?

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1 Answer 1

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If You can see , there is trailing space in your formula after delivered string.

OR( ISPICKVAL(KNDY4__Status__c ,'delivered '),

Just remove that space

OR( ISPICKVAL(KNDY4__Status__c ,'delivered'),
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