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We have an Email-to-Case address called serviberia@iberia.es. While sending an email from clasica@iberia.es to serviberia@iberia.es, no Case is getting created.When we send an individual email to serviberia@iberia.es say from chetan@iberia.es, everything works fine.It's only when sending the email from clasica@iberia.es that nothing comes to Salesforce. What could be the potential gotchas?How can we debug this? Any immidiate help is appreciated.

  • Is the any exception is getting generated when you sent email from clasica@iberia.es? Also, check case validation rule if any restriction has been mentioned – Santanu Boral Nov 20 '18 at 12:37
  • No, No exception. When i include myself in CC, i receive the email but the email doesnot reach to salesforce email-to-case. – PseudoDarwinist Nov 20 '18 at 15:31

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