Case there is a custom junction object that looks up to the
Support_Team__c. This allows for the association of multiple
Support Team members to a case. On this junction object, there is also a field to identify the member's
Role such as, client care manager, field service technician, etc.
I am trying to create a process in Process Builder to create a new
Task record when a checkbox is set to
true on the case, and assign it to the
Field Service Technician on the case's
Support Team. However, when I attempt to do this, I cannot do a lookup against people on the
Support Team. I can do lookups against singular values, such as the case
Owner but cannot do the same for children.
Is this something that can be accomplished with process builder, or is APEX required here?