I have a journey where everyone is being sent an email followed by a wait and an engagement activity on some specific clicks.
Only 60% are passing the engagement split. They are not in the wait and they have not unsubscribed or been suppressed. The email is being sent and opened successfully.
Those who do not click should go down the no path, but almost 1,000 people seem to have gone missing. Does anyone know what might be happening here?