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I am looking to add the CTI Dialer that you normally have on a Lightning App's utility bar to a lightning component. Does anyone know if this is possible.

Many thanks

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  • Can you share a screenshot of the utility bar and the element that you are expecting on your component?
    – Jayant Das
    Oct 30 '18 at 14:21
  • Added picture to OP Oct 30 '18 at 14:25
  • So if I understand this, you need an ability on your custom lightning component to render phone numbers enabled as ready to be dialled?
    – Jayant Das
    Oct 30 '18 at 14:26
  • Pretty much. Just a button that brings up that CTI Softphone application, as you can't have a utility bar in lightning component like lightning app. Oct 30 '18 at 14:31
  • Does the lightning:clickToDial solve your purpose?
    – Jayant Das
    Oct 30 '18 at 14:34
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Rolling up comments.

You can use lightning:clickToDial in your case and integrate it with Open CTI on any custom lightning component.

Excerpt from the documentation:

Renders a formatted phone number as click-to-dial enabled or disabled for Open CTI and Voice

A lightning:clickToDial component respects any existing click-to-dial commands for computer-telephony integrations (CTI) with Salesforce, such as Open CTI and Voice.

The lightning:clickToDial component works in conjunction with the Open CTI for Lightning Experience API methods, enableClickToDial, disableClickToDial, and onClickToDial.

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  • Excatly what I was looking for Nov 6 '18 at 10:51

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