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Is it possible to have an entry event and on top of that a 6 months wait before a user can re-enter?

I know you can just do a wait of 6 months after you send the email (if journey only consists of one email), but i was curious if there was a different approach to it.

hope someone can help.

Thanks.

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Well - depends on your entry criteria. If you use Automation Studio to populate a Data Extension, which injects subscribers to the journey, you might use Data Retention policy to help you.

What I have done earlier, is to set retention period of 6 months on records in journey Data Extension. In my query, I check if Subscriber Key exists in that DE, and if not, I allow it to be injected, otherwise it is omitted from being added to the journey.

When using Salesforce Data Entry Event, you can use Contact Action to set the date on which the Contact enters the journey (e.g. LastEntryDate). Contact update event

And then use it as a criteria in Decision Split, being first step in the journey. I would have preferred having it as entry criteria - but unfortunately you can only have absolute dates in these criteria. Relative dates are only available in Decision Splits.

Decision split criteria

Remember to have the decision split before you set the LastEntryDate.

I know that this approach will show a higher number of Journey Entries than needed, but at least they will exit before being engaged with any emails in the Journey.

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  • Hi, thank you for your response. My entry criteria is Salesforce Data so not a Automation. Oct 26, 2018 at 7:44
  • I update the solution to reflect this Oct 26, 2018 at 8:02

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