We have Entitlements and Milestones configured in our org and as standard functionality, Salesforce provides elapsed and stopped time in minutes, hours, and days format when a Case is on-hold (
isStopped set to true). The Milestone get paused but the fields are not showing any value. See below
I thought there might be something wrong with the layout or FLS, so I SOQL the same and found nothing.
On the EntityMilestone object reference document, following steps have been followed:
To display this field, select Enable stopped time and actual elapsed time on the Entitlement Settings page and add the field to the object milestone page layout.