1) Queue for a Custom Object is already created and added with few internal users. Now, when the records of the custom object is assigned to the Queue, how the members of the queue pick up the record from the queue and assign to themselves? I mean, where do they go and see the list of records in that queue and assign to themselves?
2) Does Auto-assignment work for custom objects? It works for Case and Lead objects. Is there any thing in the latest releases for Custom Objects auto-assignment? I want to automatically assign the custom object records to a particular queue based on criteria.