Salesforce Communities: Safari can't open the page because safari can't establish a secure connecti

Question

Background

I have a public Salesforce community page hosted on a custom domain with a RapidSSL (Part of Digicert) SSL certificate.

I've checked the RapidSSL SSL certificate with SSL Checker, and everything is set up correctly.

It works for all the different browsers on Windows (10, 8.1, 8, 7, XP)

But it just will not load on Safari on Windows (any version)

I get this error:

Safari can't open the page because Safari can't establish a secure connection

It does work on Safari on Mac OS:

But does not work with Safari on MacOS:

Questions

Can you check if you have anti virus installed. If yes, try disabling it temporarily. — ManishG, Commented Oct 17, 2018 at 9:27
@ManishG I am getting this across many computers, as well as the browser testing service called: Browser Stack (browserstack.com) — Robs, Commented Oct 17, 2018 at 9:29

Robs · Accepted Answer · 2018-10-16 13:48:42Z

3

It sounds like there is a problem with the certificate.

This SSL Checker will help you diagnose problems with your SSL certificate installation:

Robs

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answered Oct 16, 2018 at 9:01

charforce

313 bronze badges

Please do not use answers to post a comment. See How to Answer and take the tour.
– Dave Humm
Commented Oct 16, 2018 at 9:09
2

I need 50 reputation points to add a comment @DaveHumm
– charforce
Commented Oct 16, 2018 at 9:18
1

you are getting closer to an answer now after the edits, so hopefully you can earn some reputation points.
– Dave Humm
Commented Oct 16, 2018 at 9:34
The results are good, everything is correct with the SSL certificate
– Robs
Commented Oct 16, 2018 at 9:51
1

Does it also fail when viewed via Safari on a macOS machine?
– charforce
Commented Oct 16, 2018 at 10:10

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