4

Background

I have a public Salesforce community page hosted on a custom domain with a RapidSSL (Part of Digicert) SSL certificate.

I've checked the RapidSSL SSL certificate with SSL Checker, and everything is set up correctly.

It works for all the different browsers on Windows (10, 8.1, 8, 7, XP)

  1. Chrome
  2. Firefox
  3. Edge
  4. IE 11

But it just will not load on Safari on Windows (any version)

I get this error:

Safari can't open the page because Safari can't establish a secure connection

It does work on Safari on Mac OS:

  • Mojave
  • High Sierra
  • Sierra

But does not work with Safari on MacOS:

  • El Captain
  • Yosemite
  • Mavericks
  • Mountain Lion
  • Lion
  • Snow Leopard

Questions

  1. What is causing this can't establish a secure connection message?
  2. How can I fix it?
  • Can you check if you have anti virus installed. If yes, try disabling it temporarily. – ManishG Oct 17 '18 at 9:27
  • @ManishG I am getting this across many computers, as well as the browser testing service called: Browser Stack (browserstack.com) – Robs Oct 17 '18 at 9:29
3

It sounds like there is a problem with the certificate.

This SSL Checker will help you diagnose problems with your SSL certificate installation:

  • Please do not use answers to post a comment. See How to Answer and take the tour. – Dave Humm Oct 16 '18 at 9:09
  • 2
    I need 50 reputation points to add a comment @DaveHumm – charforce Oct 16 '18 at 9:18
  • 1
    you are getting closer to an answer now after the edits, so hopefully you can earn some reputation points. – Dave Humm Oct 16 '18 at 9:34
  • The results are good, everything is correct with the SSL certificate – Robs Oct 16 '18 at 9:51
  • 1
    Does it also fail when viewed via Safari on a macOS machine? – charforce Oct 16 '18 at 10:10

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