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Background

An employee recently left the company and their Salesforce user was set to inactive, and I received this error message:

Every waiting flow interview has an associated user — the person who caused the interview to start waiting. If that user is inactive, the interviews can't resume.

Sean Spicer (0050O000008XXXX) is inactive, so please delete the following flow interviews.

Questions

  1. How can I make sure the scheduled actions still occur?
  2. Can I re-assign ownership of the scheduled actions?
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1 Answer 1

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It isn't possible to change the owner/user for a "waiting" flow interview. The best (and only, I believe) way to handle this is to re-activate and then "freeze" the user. Once all the flow interviews related to the user are complete, you can deactivate the user's account.

There is an open feature request to allow flows to function when the associated user is inactive, but it's still under the point threshold:

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  • Do they need a full user license or can they be Chatter users?
    – Robs
    Oct 1, 2018 at 21:49
  • 1
    Unfortunately, a Chatter license won't get you there (yet). Right now, downgrading from a standard or platform license to a Chatter Free license removes all past activity, including Chatter history. There is an idea under review that would allow users to be downgraded while retaining Chatter history, but no word on anything on the roadmap to allow more that that, as far as I know. success.salesforce.com/ideaView?id=08730000000KUIzAAO
    – Shane Steinfeld
    Oct 1, 2018 at 22:29

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