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I have a lookup field from Case-->Entitlement (Custom Object) enter image description here

  • Entitlement is an object from a managed package

I want to build a new CRT that will hold data from both objects. The entitlement object is not available to select as a 'Primary Object'.

enter image description here

And is also missing when selecting 'Cases' as primary.

These are the settings of the Entitlement object

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There is one checkbox Allow Reports which is unchecked by default. Make sure you have checked that. Without you cannot object for report.

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  • Thank you for your suggestion. The 'Enable Reports' is checked. I modified my question (this is an object from a managed package) – Saariko Sep 26 '18 at 9:59
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    @Saariko There are 2 object are you sure this is not one of them. Also check if someone might changed the label. – Tushar Sharma Sep 26 '18 at 10:17
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    thanks. The long label that was in the pick list is the one the confused me. Thank you – Saariko Sep 26 '18 at 10:45

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