I have a lookup field from Case-->Entitlement (Custom Object) enter image description here

  • Entitlement is an object from a managed package

I want to build a new CRT that will hold data from both objects. The entitlement object is not available to select as a 'Primary Object'.

enter image description here

And is also missing when selecting 'Cases' as primary.

These are the settings of the Entitlement object

enter image description here


There is one checkbox Allow Reports which is unchecked by default. Make sure you have checked that. Without you cannot object for report.

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  • Thank you for your suggestion. The 'Enable Reports' is checked. I modified my question (this is an object from a managed package) – Saariko Sep 26 '18 at 9:59
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    @Saariko There are 2 object are you sure this is not one of them. Also check if someone might changed the label. – Tushar Sharma Sep 26 '18 at 10:17
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    thanks. The long label that was in the pick list is the one the confused me. Thank you – Saariko Sep 26 '18 at 10:45

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