I am having issues with Salesforce not rendering the form fields to send an email from both the activity composer as well as the global action. I am system admin profile so I have the send email permission. I am working from a Professional edition but I don't think that would affect the ability to send an email. Im not sure what setting I am missing to not show this email form.

Additional Confirmed Setup Options: - Email Deliverability: All Email - Enhanced Email: enabled - Email quick action added to page layout

Global Action New Email

activity composer from contact

1 Answer 1


The SendEmail action does not come with a default layout. You must add the email fields to the layout.

Setup > Search "Global Actions" > Email > Edit Layout

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