I have a case open with Salesforce, but I usually have better luck here.

I have tested an email template on numerous mail clients - Outlook 2010, Outlook OWA, Gmail, and Yahoo. However all of them are having trouble rendering images from a Visualforce Email Template. The strange part is that they show up just fine in the preview/editor page as indicated below.

I should note that I am referencing a Document with the setting 'Externally Available Image' checked. The image works when navigating to the link without logging into Salesforce too. It appears to be problematic rendering in the email clients, but I can't figure out what else to tweak...

Markup - 3 different approaches for embedding the image:

    [![<messaging:emailTemplate subject="Agreement for Review - Account.Name - RecordType.Name" recipientType="User" relatedToType="Apttus__APTS_Agreement__c">
  <messaging:htmlEmailBody >
        <img id="j_id0:emailTemplate:j_id3:j_id4:Wave_Option_1_head" src="/servlet/servlet.ImageServer?id=015C0000002Hi6I&oid=00D80000000bi3K" height="200" width="720" /> 
        <apex:image id="Logo" value="https://c.na66.content.force.com/servlet/servlet.ImageServer?id=00D80000000bw4d&oid=00D80000000bw4d&lastMod=1520632846000" />

<td style="height:33; background-image:url('https://c.na66.content.force.com/servlet/servlet.ImageServer?id=00D80000000bi3K&oid=00D80000000bw4d&lastMod=1520632846000"/><!--tried with and without &lastMod-->][1]][1]

Here's a screenshot proving the images shows up successfully in the email template configuration page: enter image description here

But when receiving the email on every client I test it results with broken images: enter image description here

I can see this is possible via HTML Emails, but I need the flexibility of Visualforce for some more advanced features. Is this really not possible?

1 Answer 1


Neither of your URLs are correct. Your code should include the server (emails are naturally not on the same server as Salesforce), and you need to verify the parameters you're putting in to the URL.

Your code should like this:

<img src="https://c.na66.content.force.com/servlet/servlet.ImageServer?id=015C0000002Hi6I&oid=00D80000000bi3K" />

Note the use of the full server name, and the correct id value (the second link used the organization Id instead of the image Id).

  • Ah of course - I didn't want to hardcode the URL since the the server/pod has historically changed... but of course the email client won't know a relative URL!!
    – rmarq423
    Commented Sep 20, 2018 at 22:06

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