I have a requirement where I need to send email in 8 business hours. It should respect holidays and weekends.
Example: Office Hours 8 AM to 5 PM
If case is created at 4 PM Friday then email must be sent to 3 PM on Monday as Saturday Sunday are non working days.
Should I write trigger and Schedule action or Create field and update value and use WF rule. Sample code will be helpful.
Thanks in Advanced!