Why would a user not see Global or Quick Actions?
Despite the User being assigned a Page layout with Global or Quick
Actions selected to display, they cannot see them in the Feed. This
can occur when the Global or Quick Actions are creating a Record with
a Recordtype to which the User does not have access.
This is expected as Buttons, links, and actions only display if the User has the appropriate permissions to utilize them.
To resolve this issue, perform one of the below actions:
Assign the Record type being used by the action to the User's Profile.
Change the Record type that the Action is using to one assigned to the User.
Create a New Action that uses a Record type available to the User.
- If users don’t have access to a particular record type, actions that
are assigned to that record type aren’t available to them. For
example, let’s say that you have a page layout that contains a mix of
actions—some have no record type assigned and some are assigned to
Record Type A. Users without access to Record Type A see only the
nonassigned actions when they visit the page.
Don’t assign actions to the Master record type. The Master record
type is a placeholder record type that’s assigned when your
organization is created.
If you have default global actions in your organization and you’re using record types, your users might not be able to see all the default actions that are assigned to a page layout.
Default global actions are assigned to the Master record type, which isn’t accessible to most profiles. As a result, default global actions with the Master record type that are associated with target objects that have record types configured aren’t available for most users. To fix this issue, edit the default global actions associated with those objects and reassign them to a different record type.
Hope it helps you.