I have to work with an email to case but I didn't know much about that feature. I'm trying to send a email and watch the created case, but no case is created.

Here is the settings of the email to case : enter image description here

I tried to send an email at the first email adress (the small one) with an object and a body, but nothing happens, the case was not created.

How did that work ?

1 Answer 1


If you set up email-to-case then you need to send email to the Email Service Address which is bigger one.

When at your exchange server, this Email Address (smaller one) and Email Service Address is mapped then sending email to smaller one, the case will get created.

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