3

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it.

I want to exit the Jounrey when the subscriber visits the profile center and fills out their information. I can't find an event that would trigger that that exit.

I've tried:

  • Setting the master Data Extension as the exclusion list... but this isn't possible as I can only choose specifically made suppression lists.
  • Creating an Exit Criteria (but nothing checks against DE)
  • Creating engagement split... but I can only check "clicks" not if they filled out their profile.

Any suggestions helpful.

0

I assume you are using the out-of-the-box profile center and a data extension as your Entry Event source. You also mentioned a Master Data Extension so I’m also assuming you are storing the profile information in this data extension. You have two options as I see it:

  • Add the Master Data Extension in Contact Builder > Data Designer so that you can use it in the Decision Split as Contact data. The Decision Split will then know if your subscriber has filled out their profile information
  • Or query the profile data from the Master Data Extension into the Journey Data Extension and then use the Journey data in the Decisions Split

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.