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I am testing my approval email templates. When I use "Send Test and Verify Merge Fields" and send the mail to my email account (xxx@testdomain.com) which is also my mail in the org, I don't receive the mail. But If I change it to some other email, for example my gmail, I receive it. Tried this as well using the Test Deliverability and I'm getting the same result. I checked the email logs and the mails are tagged as R/D.

Case 1: different email domain - mail getting received

  • Sender (User's email): xxx@testdomain.com
  • Recipient: zzz@sampledomain.com

Case 2: same email domain - NOT getting received

  • Sender (User's email): xxx@testdomain.com
  • Recipient: zzz@testdomain.com

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