Those that have used the Contact Deletion (https://help.salesforce.com/articleView?id=mc_cab_contact_deletion.htm&type=5) process for bulk deletes...is there any metrics on time to complete

According to the documentation you can delete up to 1M Contacts at a time. Has anyone hit this limit and if so how long did that process take?


I deleted 3.3 million in 3 data extensions. They got suppressed immediately and then the delete job was "cancelled" overnight.

I still have an open support ticket. Looks like it's finished after over 2 weeks, but I'm still awaiting final confirmation.

  • Did you do it in 3 batches of 3M? We are looking to just clear out the All Contacts. I wonder if setting retention to 0 would help and maybe do them 1 at a time. "Cancelled" jobs suck :-) thanks. – victorcorey Aug 16 '18 at 22:41
  • No 2 batches of 1M and 1 batch of 300k. I probably should have done them one at a time, but I submitted them all at once. I also set the suppression days to zero. – Adam Spriggs Aug 17 '18 at 11:11

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