I have created a custom object and based on some criteria via trigger it gets assigned to the Queue. I expected that when the record owner is set to Queue then queue members should get email notifications. But no user is getting email notification. Below are the things which I have checked, let me know if I am missing something.
- Email deliverability is checked and set to all.
- Email field on queue is blank and send email to members is not checked. (This has to be checked only when we populate the email field with DL or any email and also want to send emails to members).
- Users have valid email id.
Note: I am using custom object not a standard object. Is there anything that I might be missing?