1

I would like to know what this statement means. X-SFDC-EmailCategory: caseCommentNotification

2 Answers 2

1

You can find the details in below-mentioned links.

Source: https://help.salesforce.com/articleView?id=000205334&type=1

Within the email header content, search for the "X-SFDC-LK" & "X-SFDC-User" values

The values included for these entries will identify the Organization ID (X-SFDC-LK) and the User ID (X-SFDC-User) in which these emails originated.

Other useful information can be found in the headers of email from salesforce such as the

"X-SFDC-EntityId" which in the case of Workflow would show the id of the workflow that triggered the email.

Source: https://help.salesforce.com/articleView?id=000188046&type=1

Subject: test email
MIME-Version: 1.0
Content-Type: multipart/alternative; 
  boundary="----=_Part_31262_376962461.1389046146932"
X-SFDC-ORGTYPE: FREE
X-SFDC-LK: 00D50000000IQwR
X-SFDC-User: 00550000001Zf61
X-Sender: [email protected]
X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
X-SFDC-TLS-NoRelay: 1
X-SFDC-EmailCategory: emailAuthorEmail
X-SFDC-EntityId: 000000000000000
X-SFDC-Binding: 1WrIRBV94myi25uC
X-pstn-neptune: 0/0/0.00/0
X-pstn-levels: (S:49.31071/99.90000 CV:99.9000 FC:95.5390 LC:95.5390 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )
X-pstn-dkim: 0 skipped:not-enabled
X-pstn-cm-addresses: from <[email protected]> (approved)
X-pstn-settings: 3 (1.0000:0.0005) s cv gt4 gt3 GT2 gt1 p
X-pstn-addresses: from <[email protected]> forward (org good) [db-null]
X-pstn-nxpr: disp=neutral, [email protected]
X-pstn-nxp: bodyHash=fc046c0b5e85cebaf6cfb21b69bd44573fc1d653, 
headerHash=479949543731a27d88943ececf83136227a00a56, keyName=4,
rcptHash=d2bdf7edb11a749779317b57aa4594a2c9712fa7,
sourceip=204.14.232.79, version=1

------=_Part_31262_376962461.1389046146932
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit

test email

THIS IS A TEST

_____________________________________________________________________
Powered by salesforce.com
http://www.salesforce.com/

------=_Part_31262_376962461.1389046146932
Content-Type: text/html; charset=UTF-8


You can see the Fields that will identify the type of organization sent the Email as well as the ID and the User.

X-SFDC-ORGTYPE: FREE X-SFDC-LK: 00D50000000IQwR X-SFDC-User: 00550000001Zf61h


NOTE The field X-SFDC-ORGTYPE will only display from Emails sent out of "Free' or "Trial" Orgs. This will not display when sent from
 any other environment.
0

What I have found is this is either sending because of Support Settings (aka Case Settings) or the emails attached to the Case Assignment rules.

1
  • As it’s currently written, your answer is unclear. Please edit to add additional details that will help others understand how this addresses the question asked. You can find more information on how to write good answers in the help center.
    – Community Bot
    Mar 22, 2023 at 20:43

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .