I tend to encounter this problem quite a bit. Usually the project team has an idea and we build a few features, alerts, dashboards, etc.
Yet, I often see that end users do not always understand everything we built. I have noticed that my notes/guides tend to be somewhat technical, but maybe I should build some sort of knowledge base that tells the user 'alert 1' does XYZ.
Does anyone else see this problem? How do you tackle it?