We have a Triggered Send through the API configured from a POS. We would like to send this tracking back into the CRM through the Connector integration.
- The original Trigger was set-up prior to the implementation of the Connector.
- The Connector is configured and sending tracking back from Saleforce Sends and Journeys.
- The API Triggers are not sending tracking back.
The original Triggers were set-up to have the TSD Data Extensions in the Data Extensions folder. I have tried moving them to Salesforce Data Extensions and tracking is still not getting pushed into Salesforce.
My understanding was if a Sending DE is in Salesforce Data Extensions and it has the Subscriber Key as the Contact ID then tracking should be sent back to CRM.
Is this possible?