I took my salesforce serivce cloud consultant exam on july 18, 2018.I took onsite exam. After submitted the exam i didn't see any exam results and even i didn't got any results to my email. I opened case also but i didn't got any response from them. Is there any best way to contact them.

  • Have you tried tweeting to Salesforce U or Trailhead ? – Pranay Jaiswal Jul 20 '18 at 16:04
  • Really i don't know about that. – Abhi Ram Jul 20 '18 at 16:06
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    I'm voting to close this question as off-topic because it does not belong on this site and is rather a question that should be directed to Salesforce Certification – glls Jul 21 '18 at 14:38

If you could open this: http://certification.salesforce.com, you would find a link under Support tab that says: Guided Help. Clicking on it would opens a chat box(right corner) where you can provide all your information and submit a ticket. With this, a follow up email will be sent out from Salesforce and a Salesforce support representative would happy to help you.

Hope this helps.

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  • Thanks for your help. I did this process after completing my exam but till now there is no response from them. – Abhi Ram Jul 20 '18 at 16:07
  • @AbhiRam if you've done this already, and got no answer, why did you mark it as the correct answer? – Robs Jul 20 '18 at 16:12
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    @AbhiRam If you already have a case open with the Salesforce, don't worry, they would help you out. I had a similar issue(not same as yours) as well and it took almost a week to get it sorted out. All I would do is: responding back to the email you have received with the case number. This will make your response as a comment on the actual case and might escalate it. – Arnold Jr. Jul 20 '18 at 16:13

Partner Portal & Chatter

Contact someone via your Salesforce Partner Portal or Partner Chatter Groups.


Email address: certification@salesforce.com


Twitter: Trailhead / Salesforce University


Call them on: 0800 0921223 (UK Freephone)

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