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First of all, I understand that this might not be the correct platform to ask such question, but I am looking for support.So, here I go

I am trying to reset password for my developer org. When I click on reset password link sent by salesforce to my mail account, I see a screen with security question. I answer it and then I see below image

enter image description here

I have contacted Salesforce support and as per suggestion I have tried it with deleting cookies, installing new browser(FireFox) for the first time in my laptop and also with incognito window, but I continue face same issue.

  • Are these sandboxes using the same instance? – Naval Sharma Jul 20 '18 at 8:38
  • I am trying with my own trailhead sandbox. These are not different sandboxes – devforce Jul 20 '18 at 9:25
  • I am still facing this issue. Anyone has any ideas?? – devforce Aug 5 '18 at 4:45

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