A case has been created from Email-to-case and the case Owner is routed to a Queue automatically. Condition here is if it comes to a Specific mail id it is routed to that particular Queue. Now I need to change it to other Queue as a requirement. My problem here is I'm unable to track from where excatly the case owner field is updating.I'm new to this company and application and their is no much support.
I manually tried checking Case Assignment Rules ,Process Builder, Workflow Rules, Triggers but none satisfies this condition.I tried tracking in Debug Logs as well and their is no much information.
Can anyone suggests what would be the best way to track from where it is triggering