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Does anyone know how ExactTarget decides which lead or contact record to send when sending to a Salesforce report with dedupe selected in the UIS?

Thanks, Kevin

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  • This is a great question - and I'm asking for some guidance here from our team. No where does it explicitly say which, but my gut tells me the first one. Dec 19, 2013 at 19:03
  • Thanks Kelly. When you say first once you're thinking the earliest created Lead or Contact with that email address? I'm going to do some tests too and will post here what I find, but it'd be great to know how it should work. Dec 20, 2013 at 18:18
  • I've asked a few people, but haven't gotten a definitive. And yes, which ever lead/contact that is highest in the order - created date seems reasonable. Dec 20, 2013 at 18:35
  • Hello Kelly, it'd be great if you can confirm this rather than my answering my own question. I ran some tests this evening sending to a report with multiple leads that had the same email address and the UIS in ExactTarget was set to de-dupe. Each time ExactTarget selected the most recently created lead record. I also tested modifying earlier records, but it didn't change the selection. So, from my test I would say ET de-dupes, selecting the most recently created Lead record. Can you confirm that? Thanks! Dec 21, 2013 at 1:59

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It seems to respect the Report order. So It sends the first register that appears at Report.

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  • Can you submit some papers or other methods to confirm this? How do you know that?
    – Saariko
    Jan 9, 2014 at 13:43
  • I do not have any paper, but you can do tests just by ordering your report at some field. Send one time ordering this field ascending and than send again ordering descending. You can see the Lead or the Contact Id at the tracking (the link next to "Total Sent") on ExactTraget and than compare with the Ids on your report.
    – Lamotte
    Jan 9, 2014 at 17:56

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