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I keep on getting this error for our process builder whenever I add the variable [Case].Owner:Queue.DeveloperName into the Criteria.

Basically, the PB will check if the Owner of the Case does not belong to a Queue, will not proceed to perform any actions. If it does belong to a Queue, then it will do some actions.

However, when I try to create manually a Case, then I get this error:

Error element myDecision (FlowDecision). The flow failed to access the value for myVariable_current.Owner:Queue.DeveloperName because it hasn't been set or assigned.

The criteria of the PB is just this:

Field: [Case].Owner:Queue.DeveloperName

Operator: Is null

Type: Boolean

Value: False

Any help is much appreciated. I've been stuck on this issue since yesterday.

1 Answer 1

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Instead of checking the same in the criteria. Select Formula Evaluated to true and use below formula

LEFT([Case].OwnerId,3) = '00G'

using the above formula it will check if the Case Owner is Queue If yes then it will perform the associated action.

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  • oh nice, this is a good solution. thanks. I will check this one out later. But again, thanks for this quick answer. XD Commented Jul 17, 2018 at 5:08

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