I am trying out Lightning Service console in my sandbox to view my Cases.

After Edit Page -> Activate -> set as org default -> save -> back.

The Case Record Page Layout is still the default layout.

When I click Edit Page again I found that the layout I am viewing is not the layout I saved.

For example, I saved my Layout as Casae_Record_Page. But when I view my case again, the layout is a new Casae_Record_Page1. It seems the Lightning service is not able to recognize my custom layout ( which is set to be org default). That why It's opening a new default layout for me(which is Casae_Record_Page1).

  • It's working when I use set as app default, instead of org default. So I will go with this setting. – user3168078 Jul 12 '18 at 3:25

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