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I'm working on hundreds of different orgs. Some of them have those buttons, other not. How can I get them on all orgs? (In the screenshots see right side in the bottom of each email.)

BAD ORGS

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GOOD ORGS

enter image description here

What have I tried so far?

A) I found https://help.salesforce.com/articleView?id=000257353&type=1

If, however, the 'Reply,' 'Reply All,' or 'Forward' buttons are not present on the records in the Activity timeline, the 'Send Email' global action may not have been added as a Global Action on the page layout of the the entity in question.

I have a "Send Email" Global Action on the layout. A small difference might be, that I have renamed the out-of-the-box Global Action "Send Email" now having a slightly differen API name elfBCSendEmail instead of just SendEmail.

B) This seems also not to be a solution: "Reply to and Forward Emails Right from Salesforce"

1 Answer 1

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I don't know what led me to try this, but adding the Send Email action to our Global Publisher Layout did the trick for me.

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  • For whoever is searching for the answer to this, adding to the global publisher layout did the trick for me as well
    – Nitin
    Commented Feb 10, 2021 at 17:34
  • Worked for me as well. Thanks for the help and tip :) Commented Apr 28, 2022 at 22:37

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