I have a custom object 'Complaints' and need to send email reminders once in 6,12,18,24 and 48 hours from the complaint created time to users asking them to complete it based on below criteria
Criteria Complaint status = 'In Progress' and Complaint reporter email is not null
I am evaluating workflow time based triggers vs process builder scheduled actions and seems to me both can be used for this requirement.
I dont have cc requirements when sending email and i just have to send email to the email mentioned in Complaint reporter email field.
Criteria rule can change. Initially someone may not enter reporter email but before submission its mandatory and users will be forced to enter it before submission. This can result in change in criteria post creation of record.
Is there any consideration or reason to use workflows vs process builder or vice versa?