1

I am looking to understand the "email to case" functionality offered by Salesforce.com, including an overview of what is the best process to use when implementating it and using it on a day-to-day basis. There is very little Salesforce.com managed information available except for configuration information available on the salesforce.com web resources. Ideally I would like a body of knowledge on how to use SfO to create a case from email (I can do this already) and know how best to add emails to a case as the correspendance continues through the lifecycle of the case, how much of this process can be automated?

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.