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my expecttaion was once i sended an email to a new subscriber he gets automatically added to the all Subscriber list. Emails are received.

I now sended emails to new subscriber with Subscriber KEy 110-111 but when i search in All Subscriber i cant find this subscriber.

When i want to create this user with his private Key System tells me i cant save because the subscriber with Subscriber Key "110-111" is already used.

When its used why cant i find it in All subscriber list?

Hope anybody can give me a hint on that. @Data_Kid :)

DE incl subscriber key setup

Subscriber Key not available when searching for it

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    You have to use the all subscribers list as the publication list and select the option to add to all subscribers if it’s a triggered send – Samuel Dare Jun 26 '18 at 10:43
  • i used the all subscriber as publication list :( – Werner Holm Jun 26 '18 at 11:10
  • The MDMId field on your Data Extension is a number data type, which wouldn't accept a dash (110-111) - I'd confirm the MDMId value and see if that's in All Subscribers – AnonWonderer Jun 26 '18 at 14:27
  • Maybe the same issue? salesforce.stackexchange.com/questions/222855/… – Johannes Schapdick Jun 26 '18 at 14:43
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If you send it in a normal send via a dataextension, make sure which field you relate to your subscriber key in the properties tab of the dataextension. If its not your subscriberkey but instead a different field like email this record will be created with a subscriberkey of that email value.

Email Studio -> All Subscribers -> Search where Subscriber Key -> is Equal to 110-111. Look for Subscribers in All Subscribers. -> Find Now

  • Hi, i have SUBSCRIBER RELATIONSHIP: ID_1 relates to Subscribers on Subscriber Key. But if i send email from DE to these subscriber the subscriber itself is still not added to All Subscriber list. – Werner Holm Jun 26 '18 at 11:09
  • I added 2 screenshots maybe it makes thinkgs more clear @Johannes_Schapdick – Werner Holm Jun 26 '18 at 11:30
  • Have you recently deleted that subscriber via contact builder with a Contact Deletion Settings which makes this subscriber go into supression status? When this subscriber is under RestrictedContactStatus it won't show and you cannot add him until the moment the deletion is complete – Johannes Schapdick Jun 26 '18 at 13:53

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