In Journey Builder where the Entry Object is Contact, i have setup event criteria to fire journey upon Creation or Updating a Contact. But once activated, the journey only fires up when a Contact is Created.

Then i tried updating that Contact, but it is not being accepted in the Journey.

Journey settings is set to Re-Entry Anytime.

Is it possible to fire a journey by updating a Contact?

Thanks in advance.

  • Have you checked the api log (SFDC > Marketing Cloud tab > Configure > Initiate log, running for 1hour after activation) if the update action causes a call to marketing cloud? – Stephan de Paly Jun 21 '18 at 20:21
  • @StephandePaly ive been checking the API logs it seems that update is not firing HTTP CALLOUT|FireJourneyBuilderEvent ..no logs for particular update contact – m.dacillo Jun 22 '18 at 3:51
  • Thought so. My next step would be to set up a second journey with the same entry criteria that only listens to update actions. The journey itself doesn't have to contain anything but a decision or random split (no matter what you split). The idea is to further narrow the possible issues and this way you can check if it is a problem with object update actions themselves. – Stephan de Paly Jun 22 '18 at 14:35
  • @StephandePaly already resolve the issue in the Contact, ive update a field that will do have a boolean value everytime an edit on contact is being made it will be flag as fieldname=true.. since my entry criteria has a value fieldname=false on JB.. meaning that particular contact has been updated.. then after entering the journey update that field again to false..so it can re-entry in the journey if that contact has been edited. – m.dacillo Jul 4 '18 at 6:21

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.