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I have have gone through below of SF documents before post this, But none of them was helped me. https://help.salesforce.com/articleView?id=000181190&type=1 https://help.salesforce.com/articleView?id=000175883&type=1

User unable to take/Change ownership by clicking CHANGE OWNER of multiple Queue cases to themselves from Service console at one time. If he goes one by one it is working fine. I have Verified in the user profile. Case Transfer is Checked and object level edit permissions were provide and No Email template is assigned to send Email notification when case owner changes.

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What more need to verified. It is live instance issue, What extra permissions i need to provide like Permission sets/sharing rules ?.

  • can you verify if any trigger exists on case object which fails during to bulk owner update. Secondly, if the user is part of the queue and has Edit access to the case record. Thirdly, if user has Transfer Cases permission is assigned. Fourthly, verify any workflow or process exists and those are failing – Santanu Boral Jun 19 '18 at 5:47
  • Hi Santanu.thanks..but if any of the above is true .. how could I/user be able to change case owner just record by record?. Manage cases also checked in profile level even modify all in the case... just clue less.. where to fix... looking for immediate fix please – Sri Jun 19 '18 at 9:01
  • It is identified that we are unable edit few cases falling under same Queue..how this can happen where we are able to edit and make changes to the same Queue and record type cases?? – Sri Jun 19 '18 at 14:46
  • Check that how you have defined the queue, by the way I have added my comments as answer – Santanu Boral Jun 19 '18 at 18:57
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can you verify if any trigger exists on case object which fails during to bulk owner update.

Secondly, if the user is part of the queue and has Edit access to the case record.

Thirdly, if user has Transfer Cases permission is assigned.

Fourthly, verify any workflow or process exists and those are failing

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