I created a entitlement and milestone. Given business hours as default hours in entitlement process. Created Milestone for 5 days(working hours). I am enabled "Show the time remaining in actual hours, not business hours" checkbox in entitlement settings.
When i created a case, Milestone target time is showing perfectly. but Milestone time it displaying 6 days remaining. Actually it has to be shown 4 days remaning. Milestone timer including weekend also.. How can i rectify this...?
Milestone timer showing 6 days remaining:
Case Milestone related list