Is it possible to configure salesforce so that when the user clicks on a pdf document’s “email” link it does not bring up the internal salesforce email form but rather it brings up the outlook form? The users have salesforce for outlook installed.

Thanks in advance!


  • 1
    Does the Salesforce email form appear for any mailto: links that appear in websites? It is most likely the operating system that is deciding what to show for an email link. – Daniel Ballinger Dec 11 '13 at 18:26
  • I can't imagine that mailto: handling in general would have been rediected to Salesforce. I suspect that either whatever generates the PDF is generating an SFDC link, or perhaps that the PDF viewer in Salesforce munges links for internal use. But that latter explanation seems unlikely. What happens if you download the PDF and open it in your regular PDF viewer (eg, Adobe Acrobat Reader). Where does the linkgo thenk? – Thomas Taylor Dec 11 '13 at 19:47
  • @ThomasTaylor I wasn't sure what the Salesforce for outlook plugin does in this area. I think you can get something for Gmail that will capture the mailto: links. – Daniel Ballinger Dec 12 '13 at 1:52

Like @Daniel Ballinger suggested,

You can just use an href similar to the following (example tester@test.com email address used):

<a href="mailto:tester@test.com">tester@test.com</a> When the user clicks the link, their default email client will be opened.

Source: https://stackoverflow.com/questions/17585331/how-to-open-outlook-on-click-of-email-hyperlink

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