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I want to notify users through chatter Stream when a new record is created on an object So when a new account record is created , a post at chatter will be notified to all or select users.

User should be notified of a new record creation only, without following objects and records hence being inundated with chatter noise. I am aware of chatter feed, however clearly this isn't sufficient.

Is this possible, or would an apex trigger be required.

Much thanks to all, would be grateful for anyone to elaborate if this is possible with workarounds.

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  • I hate to pimp hence not putting this as an answer, but we're about to release an update ChattoMate that would allow you to do this quite easily, controlling which users get the notifications etc..
    – Matt Lacey ♦
    Commented Dec 12, 2013 at 4:34

3 Answers 3

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Here's a link to the Help page for Customizing Chatter Feed Tracking:

http://help.salesforce.com/apex/HTViewHelpDoc?id=collab_feed_tracking.htm

Like you said, the out-of-the-box Chatter might not have sufficient capabilities to do what you're asking, and their are more complex alternatives. First, I believe you can create a Trigger on the appropriate Chatter Objects. That would give you the greatest control over Chatter Feed records generation. In the Trigger, you could evaluate who the User is and do different actions based on the User and the record itself (like create new appropiate Chatter Feed Records).

However, if that doesn't work, there is another alternative of using Streaming API. It's kind of nifty: first you set up Queries (PushTopic). The code then performs the PushTopic query at regular intervals (near-continuous or in a trigger-fashion) and it detects when a new record is created (or edited depending on your settings). The Streaming API then sends a message to the client when it detects a change. The client can then do whatever they want with it (like create a Chatter Feed Record).

I believe Streaming API is more for the use-case of a 3rd-party application or like you would use Salesforce SOAP API with Javascript on a page.

Streaming API docs: http://www.salesforce.com/us/developer/docs/api_streaming/

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A potential workaround:

  1. Create a field, perhaps called this record and give it two picklist values: not created and created
  2. Write a workflow rule to run on creation and modify this_record__c, setting it equal to created (make sure the default is set to not created)
  3. Turn on Chatter Feed Tracking for this_record__c

The resulting chatter post would read something to the effect of:

user2878773 changed this record from not created to created

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I think you'll need trigger for that. Maybe you could create a group called New Records and users who want to see that a new record has been created could be a member of that group. You could then have a trigger on the objects you want to track make a post into the New Records group so everyone is notified.

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