can we import knowledge base article ratings value(1-5) using Data loder or import articles or workbench?

We have a business scenario where we need to import ratings for more than 10k articles.

1 Answer 1


You can workbench to retrieve the csv list. There are two ways to achieve that:

Using Vote Object:

 select id, parentid, type, CreatedById from vote where parent.type='ayb__Article__ka' 

**Replace Type with your article type...

Using KnowledgeArticleVoteStat Object:

 SELECT Channel, NormalizedScore, ParentId FROM KnowledgeArticleVoteStat where Channel='App'
  • I believe we can only query all the values. Is there way to import/Insert rating values with a respective parentId(articleId) from excel sheet? –
    – user51204
    Commented Jun 6, 2018 at 0:46

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