can we import knowledge base article ratings value(1-5) using Data loder or import articles or workbench?
We have a business scenario where we need to import ratings for more than 10k articles.
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Sign up to join this communityYou can workbench to retrieve the csv list. There are two ways to achieve that:
Using Vote Object:
select id, parentid, type, CreatedById from vote where parent.type='ayb__Article__ka'
**Replace Type with your article type...
Using KnowledgeArticleVoteStat Object:
SELECT Channel, NormalizedScore, ParentId FROM KnowledgeArticleVoteStat where Channel='App'