Our users are experiencing issues when adding content to email. Content appears as expected, but after navigating away from email (i.e., back to content builder main page or to preview & test) content blocks are disappearing entirely from the email. Issue seemed to begin after major update 2 weeks ago.

Sounds familiar? Is anyone having similar issues?

  • Assuming you're not using the browser back navigation buttons and clicking 'save' or 'save and exit' before leaving. I would raise a ticket with support to see if it's a known issue on your SFMC stack. May 8, 2018 at 20:50

1 Answer 1


Sounds like the email is not saving in Content Builder. Click “Save” before moving on to Preview.


You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .