Users not receiving community "send welcome email" when added to a community

Question

Users not receiving community "send welcome email" when added to a community

I tried what I could do to solve this myself.

I created multiple community users by going into contacts and clicking on manage external users. It tells me that it will send email but they do not receive it.

I tried emails with different domains and I tested with SF Deliver-ability feature and it works there.

I made sure that "Welcome New Member" is clicked in the community admin email section.

Can anyone think of why users are not getting that email?

Answer 1

I know this is old and might be pretty basic, but if the above steps did not work, check that the profile the user has is associated with the community.

From Setup | Feature Settings | Communities | All communities.

Select Workspaces next to the Community where you want to add the user as a Community Member

Select Administration | Members | Select the user's Profile | Click on Add. Click Save.

Ref: https://help.salesforce.com/articleView?id=000316118&type=1&mode=1. ==> I know it's a reset password help link, but the idea is the same for receiving all emails, the Profile needs to be available in the community or else no emails will be triggered.

Answer 2

There are following checklists:

1. In community administration --> Email, Checkbox "Send welcome email" must be true.

2. Email deliverability should be turned on to "All Email".

3. User's email should be correct and valid email address. Usually, User's email is not valid in sandbox after refresh.

4. Community is activated.

Answer 3

I know this is an old post but I recently had this issue. This will likely apply more to scratch orgs as the licensing is more restrictive but don't forget to check the community licenses allotted for the org you're in, especially if this functionality was working then mysteriously stopped.

Navigate to: Setup >> Company Information and under User Licenses you'll see if you have the licenses to create new users.

It's frustrating as it will create the associated contact, but will silently fail when creating the Community User, therefore no email will be sent.

Answer 4

This may be late to this Question but people might find it helpful.

We have done all the above answers but still we did not receive the welcome email for new user. Then I have activated this 'Let guest users see other members of this site' permission under Administration -> Preferences and then the users started receiving welcome email