Users not receiving community "send welcome email" when added to a community

I tried what I could do to solve this myself.

I created multiple community users by going into contacts and clicking on manage external users. It tells me that it will send email but they do not receive it.

I tried emails with different domains and I tested with SF Deliver-ability feature and it works there.

I made sure that "Welcome New Member" is clicked in the community admin email section.

Can anyone think of why users are not getting that email?

  • Did you check the community user profile is added n community. – Tushar Sharma May 3 '18 at 9:10
  • Customer Community User profile is there – dummyUser May 3 '18 at 9:15
  • And community is active. If you are in sandbox then also check the system email deliverability – Tushar Sharma May 3 '18 at 9:16
  • Do you have DKIM or Email relay activated? – Pranay Jaiswal May 3 '18 at 10:12
  • How would I know? Where to look? – dummyUser May 3 '18 at 10:21

There are following checklists:

  1. In community administration --> Email, Checkbox "Send welcome email" must be true. enter image description here

  2. Email deliverability should be turned on to "All Email".

  3. User's email should be correct and valid email address. Usually, User's email is not valid in sandbox after refresh.

  4. Community is activated.

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  • Yes, all of these things were done. – dummyUser May 3 '18 at 9:27
  • Sounds like there is a setting in your email server that is preventing the mail.You might also try running the "Test Deliverability" check in the Email administration. Maybe your email server will not accept inbound email from the developer org. and ALSO COMMUNITY IS ACTIVATED... – Ayub May 3 '18 at 9:47
  • Sorry, I gave the wrong impression, I am doing this in prodcuction – dummyUser May 3 '18 at 10:08

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