• Clone a Sandbox is a new feature as of, I think, March 2018.
  • I am cloning .dev sandbox.
  • My prod username is first.last@company.com.prod (i know this username is stupid, but it is the situation)
  • My .dev username is first.last@company.com.dev

I know there is an issue with logging into cloned sandboxes https://success.salesforce.com/issues_view?id=a1p30000000T4hLAAS But the workaround is to login at: csXX.salesforce.com

  • What is my username and which box would my password have come from?

Seems like a silly question but the I cannot get access, have tried every combination, and forgot password. Next is to create another sandbox. Never got an email when the sandbox was created, so it is like my email was also obfuscated. hoping sandbox just replicates in a few hours.

  • Anyway... What is my expected username and which box would my password have come from?
  • 3
    I'd expect it to be first.last@company.com.dev.newsandoxname or possibly first.last@company.com.newsandoxname. At least according to Create a Sandbox. The password would come from the cloned org. Apr 23, 2018 at 6:04
  • Clone a Sandbox (Beta) has the same note about the sandbox name being appended to the usernames. Apr 23, 2018 at 6:06
  • Hi Dan, That was my expectation too. However it did not work any way. I think it might be a bug. However I tried again with another org and it worked fine. I will display what worked in my Answer. But I cannot answer why it did not work for me the first time Apr 23, 2018 at 6:54
  • I tried even in four or five sandbox and it was impossible, even trying to go in through the sandbox menu...
    – Carloss
    Apr 23, 2018 at 9:48

1 Answer 1


So after testing in Another org logging in worked just fine, using this username as expected. first.last@company.com.prod.newsandbox

typically people would use the below convention as most of you would not have .prod on your prod login.


I assume my password came from prod also (like the user name), in my second test my sandbox and prod passwords were the same as each other

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