Within Enterprise 2.0, we have a multi-org integration with Sales Cloud.
The client's enterprise is made up of a variety of regional brands/entities who operate independently as business units e.g. UK, Australia, Spain etc.
Each business unit is connected in one of 3 ways :
- 1) A Global Sales Cloud integration - where all contact data is shared
- 2) A local Sales Cloud integration - where contact data is specific to a region
- 3) Lists / Data Extensions i.e. non-SalesCloud business units.
We have discovered that 'All Contacts' records in Contact Builder is shared across all business units; which is the problem. We want only the contacts owned by a business unit to be visible to that specific business unit under 'All Contacts'
Using business unit filters, we have managed to restrict the 'All Subscriber' records. Each record has an OwnerID, and we used Business Unit Filters to restrict the 'All Subscriber' records which could be visible in the business unit, however we cannot find a method to restrict the same with Contact Builder 'All Contacts' - the same list of contacts remains visible across all business units.
We have checked the Data Designer - every country is configured individually, yet 'All Contacts' appear to be shared across all the business units.
We need to be able to restrict 'All Contacts' so Australia can only see their contact records - how on earth is this done in Contact Builder ?