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I have a LookUp on the Account object to the Location object. When I make a request to the Metadata/SOAP API to get the metadata for the Account Page layout the field is not returned in the XML response body, even though the field is on the page layout.

Every other lookup field is returned via the Metadata/SOAP API. It's only this one that is missing. What could be the reason for this and how can it be resolved?

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  • Are you using the same user to both view the record in the UI and to export the layout metadata?
    – Daniel Ballinger
    Commented Apr 16, 2018 at 22:54
  • Yes, we are using the same user.
    – Givko
    Commented Apr 17, 2018 at 7:08
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    Is the Location object part of a managed package by chance? Also, what API version of the Metadata API are you using?
    – Daniel Ballinger
    Commented Apr 17, 2018 at 10:06
  • The "Location" object is a standard one and the API version is the v42.0(the latest).
    – Givko
    Commented Apr 17, 2018 at 10:21
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    I wouldn't call Location one of the core standard API objects as it is part of Field Service Lightning. I suspect this is part of the problem. While it is exposed via the SOAP API, it isn't exposed via the Metadata API.
    – Daniel Ballinger
    Commented Apr 17, 2018 at 10:33

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Based on the comments.

The field is a reference to the Field Service Lightning Location sObject. While it is a standard (as in built in) object, it isn't currently exposed to the Metadata API.

As at the time of writing (v42.0), the only Field Service Lightning types exposed to the Metadata API are FieldServiceSettings and Skill.

This seems like a logical explanation for why it isn't appearing in the layout metadata.

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  • Hello, I just wanted to ask you if you are sure that the object is exposed via the SOAP API. Because I attempted to get the page layout metadata via the SOAP API, however, the field is still missing.
    – Givko
    Commented Apr 18, 2018 at 11:14
  • @Givko I suspect the SOAP is still exposing the page layout metadata. So while you can see the overall Location sObject it still won't show in the page layout. I'd suggest raising a support case to get a definitive answer.
    – Daniel Ballinger
    Commented Apr 18, 2018 at 21:03

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